Avex Live Creative Inc. (hereinafter referred to as “the Company”) will use the personal information collected from the Company’s application software AnyPASS (hereinafter referred to as “this software”) in the following ways.

Items not stated in this privacy policy will be subject to the privacy policy of the Avex Group,and in the event that there are duplicates or conflicting statements, this privacy policy shall prevail. It is the responsibility of the individual to decide whether to submit their personal information to the Company or not. However, if the individual does not submit the personal information required by the Company, this software may not be provided properly.

1. Personal information collected from users

This software collects and records the personal information specified in each of the following items:

① Name

② Gender

③ Date of birth

④ Address

⑤ Mobile phone number

* Collected mobile phone numbers will be sent to https://api.anypass.jp, which is managed by AnyPASS, for user authentication.

⑥ E-mail address

⑦ Face Photo

⑧ Payment details

⑨ Purchase history

⑩ Authentication information from external websites

2. Purpose of use

This software uses the personal information collected from users for the purposes specified in each of the following items:

① Provision of the Service

② Sales of tickets requested by members and notification to users of related services by e-mails and other methods (Information regarding change/cancellation/additional ticket sales, future ticket sales will be provided, but this does not guarantee that information regarding changes or cancellations of all events will be provided.)

③ Information of tickets distributed by the Company via e-mail, etc.

④ Provision of user support related to this service (such as responses to inquiries)

⑤ Provision of other services related to or incidental to this service or the Company’s affiliated services

⑥ Introduction of the Company’s new products, services, campaigns, gifts, etc.

⑦ Distribution/forwarding of e-magazines and direct e-mails to introduce the products and services of the Company’s business partners that may be useful to members

⑧ Marketing activities for the products and services of the Company and business partners

⑨ Creation of statistical reports

⑩ Due to “3. Provision of personal information to third parties”, Provision the personal information from users to Credit Card Company, affiliated website management, the advertising agencies and the ticket companies which are not only the third parties but also the company’s ticket services. 

3. Provision of personal information to third parties

(1) The company transacts the personal information between the company and Credit Card companies to confirm the Credit card valid when you make a credit card payment using our site.

(2) The company transacts the personal information among the company, website management related to this service and ticket companies to process for ticket issues, to verify your identification, and to confirm the member ID, registration information, ID of affiliated website relate to this service, purchased ticket information, ticket distribution information and ticket resale information.

(3) The company provides the personal information collected from users to advertising agencies through server communication to put advertisements when the customer sell and purchase the tickets on “AnyPASS STORE”. If the members disagree this provision, we can cancel the provision of the personal information to advertisement companies. If so, there is a possibility not to use this service.

(4)The Company will not provide personal information to third parties, except in the following cases:

① When exchanging and providing personal information as outlined in Items 1. and 2. above.

② When the Company obtains the consent of the members in advance.

③ When it is difficult to obtain the consent of the individual while the information is necessary to protect life, body or property of a person.

④ When it is necessary for a national institution or a local public body or a person entrusted by it to cooperate in carrying out the duties stipulated by law, and there is a risk of hindering the performance of the relevant affairs by obtaining the consent of the person.

⑤ When it is difficult to obtain the consent of the individual while it is particularly necessary to improve public health or promote the healthy development of children.

⑥ When the Company must disclose information to outsourced companies to the extent necessary to achieve the purpose of use.

⑦ When personal information acquired for the purpose of providing it to a third party, and the purpose, data items to be provided, means of provision, contact information for requesting termination, and method of accepting the request of the person are notified to the person or made readily available to the person in advance, and the Personal Information Protection Commission is notified of such information.

⑧ When the Company provides personal information due to a merger, spin-off, business transfer, etc.

4. Shared use 

The Company may use personal information stipulated in “1. Personal information collected from members” within the Avex Group, to which the Company belongs, as necessary to achieve the purposes outlined in “2. Purpose of use.” Please refer to those for the scope of the shared use, the party responsible for managing shared use, and other information relating to shared use.

5. Rights (disclosure/amendment)

When the member themselves or a representative seek to disclose, revise, add or delete the personal information of a user gathered by this software, please contact the address outlined in “7. Inquiries.” 

6. Google Analytics of use

This software may use "Google Analytics" to understand the usage of members. Google Analytics collects trend data of websites without identifying individuals by using cookies. You can refuse data collection by disabling cookies, so please check your browser settings.

For information on Google Analytics terms of use and privacy policy, please visit Google's website.

Google Analytics Terms of Use

　https://marketingplatform.google.com/about/analytics/terms/jp/

Google Policies and Terms page

　https://policies.google.com/technologies/ads?hl=ja

7. Inquiries 

For inquiries and consultations relating to the personal information in this software, please contact us from the following inquiries form.

Inquiries: https://store.anypass.jp/contact

8. Revisions

This privacy policy may be revised. When there is a significant revision, we will notify members of the details in an easy to understand format.

Created: September 1, 2021

Revised July 1, 2022

Revised March 30, 2023

Revised August 1, 2023

Revised July 25, 2024

エイベックス・ライヴ・クリエイティヴ株式会社