Notation based on the Specified Commercial Transactions Act

■ Business operator

Avex Live Creative Inc.

Sumitomo Fudosan Azabu-Juban Building, 1-4-1 Mita, Minato-ku, Tokyo 108-0073

Telephone number: 050-3528-6302 (13:00-17:00 excluding weekends and holidays)

*We may be closed due to the New Years holidays, Obon holidays, Golden Week holiday period, or other circumstances.

* Please contact us from the contact information below, not via telephone.

■ Operational manager

Akihito Yamanaka

■ Inquiries

For various inquiries, please select the type of inquiry form here.

■ Service Details

・Providing a system for the ticketing/display/distribution/trade/admission of entertainment event tickets.

・ Providing a place to buy and sell entertainment event tickets.

・Product sales

■ Sales Price/Service Charges

・ Membership registration (membership fees): free 

・ Ticketing/display/distribution/admission of entertainment event tickets: free

* Ticketing fees may be charged when tickets are purchased on ticket agency sites and other websites.

・ Transferring entertainment event tickets using the WARIKAN function: A transfer commission will be charged per ticket upon the conclusion of the sales contract. The transfer commission amount will be displayed on the screen at the time of transfer.

・Purchasing entertainment event tickets using the WARIKAN function: A purchase commission will be charged upon the conclusion of the sales contact. The transfer commission amount will be displayed on the screen at the time of purchase.

When purchasing entertainment event tickets, in addition to the charges indicated above, it will be necessary to pay the ticket seller the price of the ticket itself, and plus consumption tax. Please check the prices on the screen at the time of purchase.

・Selling entertainment event tickets using the AnyPASS STORE: A sales commission will be charged upon the conclusion of the sales contract. The amount of the sales commission is displayed on each product (ticket) page.

・Purchasing entertainment event tickets using the AnyPASS STORE: A purchase fee will be charged upon the conclusion of the sales contract. The amount of the purchase fee is displayed on each product (ticket) page.

When purchasing entertainment event tickets, in addition to the charges indicated above, it will be necessary to pay the ticket seller the price of the ticket itself, and tax will also be charged. Please check the prices on each product (ticket) page.

・Trading entertainment event tickets using the AnyPASS MATCH : trade commissions will be charged upon the conclusion of the trade contract. The amount of the trade commissions is displayed on each trade confirmation page.

・ Purchasing products using AnyPASS ORDER: The sales price of the products is displayed on each product page. A commission will be charged upon the conclusion of the sales contact. The commission amount will be displayed on the screen at the time of purchase.

*A separate transmission fee may be charged depending on the type of transmission contract you have.

■ Payment method

・Transfer commissions for entertainment event tickets transfer using the WARIKAN function: when we receive the ticket fee from the purchaser and remit it to the ticket transferor, a transfer commission will be deducted from the ticket fee.

・Sales commission fees for entertainment event tickets using the AnyPASS STORE: when we receive the ticket fee from the purchaser and remit it to the seller, the sales commission will be deducted from the ticket fee.

・Purchase commissions for entertainment event tickets using the WARIKAN function or AnyPASS STORE: credit card payment

・Trade commissions for entertainment event tickets using AnyPASS MATCH: credit card payment

・Purchase price of products and commissions using AnyPASS ORDER: credit card payment/PayPay

■ Payment Timings

・Transfer commissions for entertainment event tickets using WARIKAN functions/sales commission fees for entertainment event tickets using the AnyPASS STORE: will be charged when the ticket sale transaction is completed (when the ticket purchaser completes the payment of the ticket price).

・Purchase commissions for entertainment event tickets using WARIKAN functions or the AnyPASS STORE: will be charged when the ticket sale transaction is completed.

・Trade commissions for entertainment event tickets using AnyPASS MATCH : will be charged when the ticket trade is completed (when someone who is asked to trade completes the payment of the trade commissions.)

・Purchase price and commissions for products using AnyPASS ORDER: will be charged when the product sale transaction is completed (as of the time when the payment of the product purchase price and commission is completed by the product purchaser.

■ When products are delivered/when services are provided

・The time of entertainment event ticket issuance, display, distribution, trade, entry system provision/the time of provision of venue for entertainment ticket sale and purchase transaction: From when the user completes registration procedures until they withdraw their registration

・The time of delivery of products purchased using AnyPASS ORDER: desired date and time for receipt selected by the purchaser at time of purchase

■ Cancellations

·User registration

Membership registration cannot be cancelled at the user’s convenience (however it is possible to voluntarily withdraw from the service in accordance with the Membership Terms of Service)

・ Ticketing/display/distribution/admission system for entertainment event tickets

In the event that our services (ticketing/display/distribution/admission system for entertainment event tickets) are used to issue entertainment event tickets sold by our or another ticket sales website, the cancellation, termination withdrawal of the ticket sale depends on the content of the sales contract between the ticket sales website and the purchaser. However, it is not possible to withdraw, cancel or terminate the use of our services (ticketing/display/distribution/admission system for entertainment event tickets) only for the user’s convenience. 

・Transfer/purchase of entertainment event tickets using the WARIKAN function/Sales/purchase of entertainment event tickets using the AnyPASS STORE

It is not possible to retract the application for an entertainment event ticket sales contract using the WARIKAN function or AnyPASS STORE, or to withdraw, cancel or terminate an entertainment event ticket sales contract at the user’s convenience. In addition, it is not possible to withdraw, cancel or terminate the use of WARIKAN functions or AnyPASS STORE in relation to such sales contract.

Please note that once a ticket is purchased, we will not provide a refund under any circumstances.

・Trade of entertainment event tickets using the AnyPASS MATCH

It is not possible to retract the application for an entertainment event ticket trade contract using the AnyPASS MATCH or to withdraw, cancel or terminate an entertainment event ticket trade contract at the user’s convenience. In addition, it is not possible to withdraw, cancel or terminate the use of AnyPASS MATCH in relation to such trade contract. However, you can refuse the ticket trade contract on AnyPASS app only before you complete to trade.

Please note that once a ticket is traded, we will not provide a refund under any circumstances.

・ Purchase of products using AnyPASS ORDER

We cannot accept returns or cancellations due to the customer’s personal reasons.

If the type or quantity of the received product differs from the one ordered, we will replace the product on the spot only if requested at the time of receipt of the product. However, if it is not possible to replace the product on the spot due to the product being out of stock, the product shall be replaced at a later date by the method specified by the Company, and when this is also difficult, customers shall be refunded by the Company by the method specified by the Company. In addition, please note that we cannot accept replacements, refunds, returns, or cancellations regarding the type or quantity of products if there is no request at the time of receipt of the products.

If there is a problem with the quality of the received product, such as being damaged or defaced, we will replace the product only when there is a request at the venue where the customer receives the product, or the customer contacts us from the above inquiry point within one month after receiving the product. We will exchange the product according to the method we specifuy. However, if it is not possible to replace the product on the spot due to the product being out of stock when a request is made at the venue where the customer receives the product, the product will be replaces at a later date by the method specified by the Company. In addition, if it is determined that it will be difficult to replace the product, the Company will refund it by the method specified by the Company. In addition, if no request is made at the venue where the product was received and one month has passed since the product was received without the contact point being contacted, we will not accept replacement, refund, return, or cancellation of the product regarding the quality of the product.

■ System requirements

Please seehttps://anypass.jpfor the recommended system requirements for smartphones and internet service.

■ Terms and conditions of the sales and service

・Payment methods are limited to those indicated in “Payment methods” listed above.

・Please note that once a ticket is traded, we will not provide a refund under any circumstances.

・Purchase of products using AnyPASS ORDER can only be available during the usable period specified by the Company after receiving the target entertainment event ticket. In addition, if the Company specifies a usable distance, it can only be used within that range, and it is necessary to turn on the GPS function of the terminal. In order to receive the product, you will need to present your own QR code displayed on the AnyPASS app at the AnyPASS ORDER receipt dedicated booth at the event venue at the desired receipt time you selected when purchasing the product.

*For details regarding AnyPASS other than those written above, please see the AnyPASS Terms of Service separately stipulated by the Company and the individual stipulations of the AnyPASS STORE, the Individual Rules on the WARIKAN functions well as the Individual Rules on AnyPASS MATCH.